
AIMS Attachment A: AIMS Statement of Work
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system maintenance, the end device that requires the maintenance
shall be brought down during non-peak hours of operation.
v It shall be acceptable to perform maintenance/updates on an end
device computer system during other than non-peak hours if the
particular end device is non-functional without having the
maintenance or updates performed.
C. Performance Requirements
1. The system shall be capable of supporting the AIMS within the
performance requirements as outlined herein.
2. The performance requirements in this section are for system design
and testing and not service response time.
3. Capacity: The AIMS shall be designed to support the operational,
functional, and performance requirements, specified herein, for a
minimum of 400 flight operations per hour and 40 different airlines with
a total of 200 users simultaneously conducting 60 user operations per
minute with a minimum of 750 end devices being updated.
4. Response time criteria shall be met under maximum capacity
conditions as defined above.
5. External System Interface: The total additional delay for a transaction
between an AIMS workstation to an external system shall not exceed
1.5 seconds for 95 percent of all transactions. The remaining 5
percent of delays shall not exceed 3.0 seconds.
6. Database Transactions: For 95 percent of database transactions, there
shall be no more than a 0.5 second delay between the time that a user
selects an action and the system responds in some way that the input
has been received. The remaining 5 percent of transactions shall not
exceed 1.0 second.
7. Peripheral Command: For 95 percent of peripheral commands, there
shall be no more than a 3.0 second delay between the time that a user
selects an action and the associated peripheral responds to the
request. The remaining 5 percent of command responses shall not
exceed 5.0 seconds.
8. Peripheral Configuration: For 95 percent of peripheral configuration
changes, there shall be no more than a 6.0 second delay between the
time that a user selects an action and the associated peripheral
responds to the request. The remaining 5 percent of peripheral
configuration changes shall not exceed 10.0 seconds.
9. Display: For 95 percent of dynamic display device changes, there
shall be no more than a 30.0 second delay between the time that a
Exhibit 3
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